Question 1

How do I order a CabocoTribe hat?

Accepted Answer

First, we recommend to you have a look at our basic steps on How to Order
Then send us a message, we will get in touch and organise a virtual appointment when is convenient for you.
Please note:
When commissioning a bespoke order you are required to place a 50% non-refundable deposit.

Question 2

How do I work out my hat size?

Accepted Answer

1. Carefully measure your head using a flexible tape measure. 
 
2. To ensure you measure the circumference of your head correctly, the tape measure needs to be over the middle of your forehead, just above your ears and sit midway at the back of your head.
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3. When measuring, make sure the tape is not too tight or too loose. 
 
4. Measure yourself 2-3 times for the maximum accuracy possible. 
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5. If you do not have a flexible tape measure, a piece of string will do. Once you have measured your circumference and marked the string, lie it flat against a ruler and measure it with accuracy.   
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Note:  When in doubt, or if you are in between sizes then size up and send us a note when you place your order. We will make sure to include some special felt tape strips that you can easily place in your hat to help it fit snugly. 
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Question 3

How long will take to make my hat?

Accepted Answer

Depending on your chosen design it will take from 2 to 4 weeks for your Hat to be completed and posted.

Question 4

How much cost a bespoke CabocoTribe Hat?

Accepted Answer

Ethically sourced fur felt dress weight  start at £350
Sustainable Coypu fur felt western weight start at £600

Question 5

What is your exchange/ return policy?

Accepted Answer

We hope that you will be absolutely happy with your Cabocotribe hat. All of our hats are made with fastidious attention and a true care of love based on the customer's specific measurements and desires, therefore we are not able to accept returns.
 
Please be careful when measuring your head to ensure a proper fit. All CabocoTribe hats are made by hand so with full artistic floret might result in some imperfections.

However, our aim is to make your hat feel most comfortable and that you are happy with. If your CabocoTribe hat needs alteration, we are happy to work with you to ensure your full satisfaction.
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Please be aware we are not responsible for posted cover you would like us to make any alteration to your hat.

Question 6

How much does shipping cost?

Accepted Answer

For shipping in the UK the cost is £20 flat rate.
For shipping outside UK please contact us to get a personal shipping quote.
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You will receive a shipment confirmation email once your order has been shipped containing your tracking number(s). Cabocotribe is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)

Question 7

My parcel is damaged / Lost.

Accepted Answer

We will provide a track number when your hat is dispatch. CabocoTribe is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please take a photo of your damage package save all packaging materials and damaged goods before filing a claim.